Privacy Policy for Ansi

When you interact with our services, we may collect the following types of information:

Personal Data You Provide:

• Account Information: If you register, we collect your full name, email address, and login credentials.
• Voice Inputs: When you speak to the AI Guide, we process your voice audio to convert it to text and generate a response.
• Support Data: Contents of your communications with us when you report a bug or ask for help.

Data Collected Automatically:

• Geolocation Data: We collect precise location data (GPS) while you use the App to determine which stories, historical facts, and navigational directions are relevant to your immediate surroundings.
• Device Information: Such as your IP address, device model, operating system version, and unique device identifiers.
• Usage Data: Information about how you interact with the AI Guide (e.g., questions asked, time spent listening to stories, specific tours taken).
• Cookies and Similar Technologies: We use cookies to collect data for analytics and functionality.

We use the data we collect for the following purposes:

• To Provide the Tour Service: To generate AI responses, play the correct audio stories based on your location, and navigate you through the city.
• To Process Voice Commands: To convert your spoken words into text so the AI Guide can understand and reply to you.
• To Improve the AI: We may analyze anonymized conversation logs to improve the accuracy, personality, and helpfulness of the AI Guide.
• For Communication: To send you service updates (e.g., "New city added!") or security alerts.
• For Security: To prevent abuse of the AI generation tools (e.g., preventing hate speech inputs).
• To Comply with Legal Obligations: To meet regulatory and legal reporting requirements.

If you are located in the European Economic Area (EEA) or the UK, we process your personal data on the following legal grounds:

• Contract Performance: To provide the tour guide services you requested (e.g., processing your location to tell you where you are).
• Consent: Where you have given us clear consent (e.g., enabling microphone access or location services).
• Legitimate Interests: For our legitimate business interests, such as improving our AI models and app security, provided your fundamental rights are not overridden.
• Legal Obligation: To comply with a legal or regulatory requirement.

We may share your personal data with:

• AI & Cloud Service Providers: We transmit text and/or audio data to third-party AI providers (such as OpenAI, Google, or AWS) to generate the responses and stories you hear. These providers are bound by strict data processing agreements.
• Mapping Providers: We share location data with map service providers (e.g., Google Maps, Mapbox) to visualize your position on the interface.
• Service Providers: Trusted vendors who perform services on our behalf (e.g., cloud hosting, payment processing, analytics).
• Legal and Regulatory Authorities: When required to do so by law, or to protect our rights, safety, or property.

Your personal information, including voice and location data, may be transferred to, stored, and processed in countries other than your country of residence (including the United States, where many AI models are hosted). These countries may have data protection laws that differ from those in your country.

We ensure that all such transfers are conducted in compliance with applicable data protection laws. We rely on adequacy decisions or implement appropriate safeguards, such as Standard Contractual Clauses.

We implement robust technical and organizational measures to protect your personal data against unauthorized access. These measures include encryption of data in transit and at rest. However, no method of transmission over the Internet is 100% secure.

We will retain your personal data only for as long as is necessary for the purposes set out in this Policy.

• Account Data: Retained as long as your account is active.
• Voice/Location Data: We do not store raw audio recordings permanently. Location data is processed in real-time and not retained to build a historical profile of your movements, unless you explicitly opt in to save your tour history.
• Anonymized Data: We may retain anonymized or aggregated data indefinitely for research and improvement purposes.

Depending on your location, you may have the following rights:

• Access: The right to request a copy of the data we hold about you.
• Erasure: The right to request the deletion of your account and associated data.
• Restriction: The right to request we stop processing your data.
• Portability: The right to receive your data in a machine-readable format.
• Withdraw Consent: You can revoke microphone or location permissions at any time via your device settings, though this will limit the App's functionality.

To exercise any of these rights, please contact us using the details in the "Contact Us" section below.

Our app and website use cookies to enhance user experience.

• Essential: Necessary for the app to function.
• Analytical: Help us understand how users navigate the tours.
• Managing Preferences: You can manage cookie preferences through your browser or device settings.

We may update this privacy policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Effective Date" at the top.

If you have any questions regarding this Privacy Policy or your personal data, please contact our Data Protection team at:

• Email: support@ansi.world
• Address: J Funning 140, Montevideo, Uruguay